Role Overview
As a Sales Manager for the English market, you will be responsible for driving revenue growth, managing and developing a team of sales agents, and ensuring the consistent execution of high-performance sales strategies across inbound and outbound channels. This role requires a strong balance between leadership, data-driven decision-making, and hands-on coaching.
Key Responsibilities
Manage, coach, and develop a team of sales agents (inbound, outbound, or hybrid)
Drive daily, weekly, and monthly performance aligned with revenue targets
Monitor KPIs such as conversion rate, average order value, productivity, and quality scores
Ensure clear accountability and performance follow-up for each agent
Implement and optimize sales processes across the English market
Align team activity with company priorities (Acquisition vs Retention)
Identify performance gaps and execute corrective action plans
Collaborate with Training (L&D) and Compliance to improve sales quality
Analyze sales data to identify trends, risks, and opportunities
Provide regular performance reports to senior management
Deliver structured coaching sessions and call feedback
Support onboarding and continuous development of agents
Ensure adherence to compliance and quality standards
Manage call distribution and lead allocation effectively
Requirements
Proven experience as a sales Manager or Team Leader in a call-center or international sales environment
At least C1 English Level
Valid Passport
Strong experience managing English-speaking teams
Solid understanding of sales KPIs and performance management
Strong analytical and data interpretation skills
Hands-on leadership style with strong coaching capabilities
Experience in tech support, cybersecurity, or subscription-based services is a plus
Key Competencies
Leadership and accountability
Strategic thinking with strong execution
Data-driven decision making
Communication and influence
Performance management
What We Offer
Competitive salary with performance-based bonus structure
Opportunity to manage international teams across multiple regions
Career growth within a fast-scaling organization
Dynamic and performance-driven environment
Success Metrics (First 3–6 Months)
Achievement of revenue targets for the English Geo
Improvement in conversion rate
Stabilization and improvement of team performance
Strong alignment with compliance and quality standards